Items must be returned within 14 days from the day you've received your order, transit times are not included within this time.
Rock Athletic currently does not offer exchanges; a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.
Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc). Any items found to be in poor condition will be returned back to you at the address on the original order.
Items covered in animal/human hair will not be accepted.
All items are thoroughly inspected before any action is taken.
Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return and it's showing as delivered but haven't heard from us yet.
Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
Please keep a copy of any postage receipts and necessary tracking information as proof of return.
We will aim to action refunds within 7 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
Any items purchased from a Rock Athletic event (i.e. pop-up store) cannot be returned.
Cost of returns is covered by the sender.
When returning items to Rock Athletic please ensure the products is well packaged and protected from damage whilst in transit.
FOR ALL RETURNS PLEASE CONTACT US FOR THE ADDRESS AND A REF NUMBER, REF YOUR EMAIL 'RETURNS'.:
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.